Turn every customer into a five-star advocate
A complete customer review management program — from ethical review generation and AI-assisted responses to negative review handling and reporting. Works across Google, Trustpilot, Yelp, and 40+ industry platforms.
- Automated review requests (SMS + email)
- AI-drafted, human-approved responses
- Bad review removal where policy allows
- Review widgets for your website
A complete program, not a checklist
Every engagement is led by a senior strategist and delivered by specialists in search, PR, review operations, and content — supported by proprietary monitoring.
Review Generation
Automated, policy-compliant review requests via SMS, email, QR, and kiosk — timed for maximum conversion.
AI-Assisted Responses
Every review gets a fast, on-brand response drafted by AI and approved by a human specialist.
Negative Review Handling
Flag and remove policy-violating reviews; recover customer relationships where reviews are legitimate.
Review Widgets
Embed Google review widgets on your site to boost conversion and social proof.
Review Analytics
Sentiment, velocity, rating trends, and location-level performance in one dashboard.
Multi-Location Support
Roll out review programs across hundreds of locations with local control and central reporting.
A proven, transparent method
Discover
Audit current review footprint, platforms, and gaps.
Configure
Set up review request flows, response templates, and dashboards.
Operate
Daily monitoring, AI-drafted responses, escalations, and removals.
Optimize
Monthly review of sentiment, rating, and NPS — with tuning.
Results our clients typically see
Every reputation program is measured against clear, agreed KPIs — reported monthly with full transparency into what moved and why.
- 3–5x increase in monthly review velocity
- Average rating shift of +0.4 to +0.9 stars within 6 months
- Response time from days → under 4 hours across all locations
- Removal of 30–60% of policy-violating negative reviews
- Higher branded-search CTR from richer star snippets
Frequently Asked Questions
Ready to take control of your reputation?
Get a complimentary reputation audit from our senior strategists. No obligation — actionable insights within 48 hours.