Social Media Reputation Management
Protect how your brand is seen in every feed
ORM Discovery provides social media reputation management services for businesses, brands and executives. We monitor every mention, manage comments and communities, respond to crises fast, and build a social presence people trust.
- Social listening & brand monitoring
- Comment & community management
- Social media crisis management
- Sentiment analysis & reporting
- Social media brand protection
- Social media reputation repair
Engagement includes
- Social listening across 9 major platforms
- Daily comment moderation and response
- Escalation plan for social media crises
- Monthly sentiment and share-of-voice report
- Impersonation and fake account takedowns
- Profile optimization and brand-building content
Free audit first: see what people are saying about you on social media before you commit to anything.
What we do
Complete social reputation management services
Social reputation management is more than posting. It is listening to what people say, answering the right conversations, stopping crises early and building a presence that reflects who you really are.
Social Listening & Monitoring
Our social listening services track brand mentions, keywords, hashtags and competitors so issues are spotted before they spread.
What’s included
- Social media monitoring across networks, forums and blogs
- Brand monitoring services with real-time alerts
- Online brand monitoring for tagged and untagged mentions
- Social listening tools configured and run by our team
Comment & Community Management
Social media community management that keeps conversations constructive and every genuine question answered.
What’s included
- Social media comment management and moderation
- Online comment moderation for spam, abuse and scams
- Brand community management in groups and forums
- Community engagement services and response playbooks
Social Media Crisis Management
Social media crisis response for viral complaints, backlash, leaks and misinformation, with a plan before you need it.
What’s included
- Crisis management on social media with clear escalation
- Social crisis communication statements and holding lines
- Online crisis management across channels
- Post-crisis reputation repair
Sentiment Analysis
Social media sentiment analysis that shows how people feel about your brand, products and leaders, and why.
What’s included
- Brand sentiment monitoring by platform and topic
- Customer sentiment analysis from comments and reviews
- Sentiment analysis services with monthly trend reports
- Share-of-voice tracking against competitors
Social Media Brand Protection
Brand protection services against impersonation, fake accounts, scams and misuse of your name, logo or content.
What’s included
- Fake profile and impersonation takedowns
- Digital brand protection for executives and founders
- Online brand protection from scam pages and ads
- Copyright and trademark reports to platforms
Social Media Brand Building
Social media branding that gives people accurate, positive content to find when they look you up.
What’s included
- Brand building on social media with consistent messaging
- Profile setup, verification and optimization
- Social engagement strategy and content calendars
- Social media engagement services that grow trust
Platforms we manage
Reputation management for every social platform
Each network has its own audience, tone and rules. We manage your reputation on each one using its own policies and features, not a one-size-fits-all approach.
Facebook Reputation Management
Facebook review management, comment moderation and page protection.
What’s included
- Facebook review management and recommendations
- Facebook brand reputation monitoring in pages and groups
- Facebook reputation repair after negative posts
Instagram Reputation Management
Instagram comment management, profile protection and brand content.
What’s included
- Instagram comment management and filtering
- Instagram brand reputation and impersonator reports
- Instagram reputation repair after backlash
LinkedIn Reputation Management
LinkedIn profile reputation for executives and company pages.
What’s included
- LinkedIn profile reputation optimization
- LinkedIn brand reputation and thought leadership
- LinkedIn reputation repair for leaders
X (Twitter) Reputation Management
Fast monitoring and response on the platform where stories break first.
What’s included
- Twitter brand reputation and mention tracking
- X social media reputation during trending issues
- Twitter reputation repair after viral posts
YouTube Reputation Management
YouTube channel reputation, comments and video search results.
What’s included
- YouTube comment management and moderation
- YouTube brand reputation in video search
- Reports for impersonating or infringing videos
TikTok Reputation Management
TikTok comment management and fast response to trends and duets.
What’s included
- TikTok comment management and filtering
- TikTok brand reputation monitoring
- TikTok reputation repair after viral criticism
Reddit Reputation Management
Reddit ORM services built on transparent, rule-following participation.
What’s included
- Reddit brand reputation monitoring by subreddit
- Reddit comment management through honest, disclosed replies
- Reddit reputation repair and policy reports
Threads Reputation Management
Threads social media management and brand reputation from day one.
What’s included
- Threads brand reputation monitoring
- Threads reputation management services and replies
- Threads reputation repair
Pinterest Reputation Management
Pinterest profile management and brand image protection.
What’s included
- Pinterest profile management and boards
- Pinterest brand reputation and image misuse
- Pinterest reputation repair
Reputation vs management
Social media management is not reputation management
| Social media management | Social media reputation management |
|---|---|
| Grow followers | Protect trust |
| Schedule posts | Monitor every mention |
| Reply when convenient | Respond to risk fast |
| Report on reach | Report on sentiment |
| React to a crisis | Plan for a crisis |
| Focus on owned pages | Cover forums, Reddit and comments too |
Posting gets you seen. Reputation management makes sure you are trusted.
Our process
How our social reputation program works
01
Listen
Set up social media listening for your brand, people, products and competitors.
02
Assess
Analyse sentiment, risks and gaps on every platform you appear on.
03
Engage
Moderate, respond, build community and publish brand-building content.
04
Measure
Report monthly on sentiment, response times and share of voice.
Crisis readiness
Social media crisis management before, during and after
A single post can trend in hours. We prepare your team before a crisis, coordinate the response while it unfolds, and repair your reputation afterwards.
- Risk mapping and pre-approved holding statements
- Clear escalation paths and approval chains
- Coordinated response across every platform
- Post-crisis sentiment recovery and search clean-up
If a crisis is happening now
Talk to a strategist today
Tell us what is happening and where. A senior strategist will reply within one business day with immediate next steps.
Why ORM Discovery
Social reputation management you can trust
Confidential
NDA-first engagements. We never publicise client names.
Ethical methods
No fake accounts, fake reviews or undisclosed astroturfing. We follow each platform’s rules.
Senior-led
A senior strategist owns your account and your escalation plan.
Transparent reporting
Monthly reports on sentiment, response times and progress.
FAQ
Social media reputation management FAQs
What is social media reputation management?
Social media reputation management is the practice of monitoring, protecting and improving how your brand or name is perceived on social platforms. It combines social listening, comment and community management, crisis response, sentiment analysis and brand-building content.
How is it different from social media marketing?
Social media marketing focuses on reach and followers. Social reputation management focuses on trust: what people say about you, how fast you respond, and how well you handle criticism and crises.
What is social listening?
Social listening means tracking conversations about your brand, competitors and industry across social networks, forums and the web, including posts that do not tag you, then acting on what you find.
Which social listening tools do you use?
We use established commercial social listening and social media monitoring tools, chosen to fit your platforms, languages and budget. Our team sets them up, reviews the alerts and turns the data into action, so you do not need to manage the software yourself.
Can you delete negative comments on social media?
On pages you control, we hide or remove comments that are spam, abusive or break your community rules, and we answer genuine criticism openly. On other people’s posts, we report content only when it breaks the platform’s policies.
How do you handle a social media crisis?
We confirm the facts, agree a holding statement, coordinate responses across every platform, monitor sentiment closely and adjust the message as the story develops. Afterwards we work on repairing your reputation in social and search results.
Do you offer Reddit reputation management?
Yes. We monitor relevant subreddits, respond transparently from disclosed brand accounts, and report content that breaks Reddit’s rules. We never use fake accounts or vote manipulation, which break Reddit’s policies.
Can you remove fake or impersonating social media accounts?
Yes. We document the impersonation and file reports through each platform’s official impersonation, trademark or copyright process. The platform makes the final decision.
How do you measure social media reputation?
We report on sentiment, mention volume, share of voice, response times, resolved issues and brand search results, compared month over month.
How much do social media reputation management services cost?
Cost depends on the number of platforms, mention volume and how much community management and crisis cover you need. After a free audit you receive a fixed-scope proposal.
Related Services
Free social reputation audit
Find out what people are saying about you
Get a complimentary review of your social media reputation across every major platform, with clear priorities, from a senior strategist.