App Store Review Management
App Store review management for better ratings
We help app teams manage App Store reviews: replying to users in App Store Connect, prompting happy users at the right moment, monitoring ratings by version and country, and feeding insights to product teams.
- Developer responses
- Rating prompt strategy
- Review monitoring by version
- Reporting guideline breaches
- Theme & keyword analysis
- Product feedback reports
Engagement includes
- Audit of your App Store profile, ratings and reviews
- Response playbook written in your brand voice
- Ongoing replies to new and past reviews
- Rating prompt timing that follows Apple’s rules
- Monthly rating, volume and sentiment report
Free audit first: see how your App Store presence looks before you commit to anything.
What we do
App Store review management services
Your App Store rating influences downloads and how users judge quality. A thoughtful review strategy improves ratings without breaking Apple’s rules.
Developer Responses
Clear, helpful responses to user reviews in App Store Connect, especially for bugs and feature requests.
Rating Prompt Strategy
Use Apple’s in-app rating prompt at the right moments, after users succeed, so satisfied users are more likely to rate you.
App Store Review Monitoring
Track ratings and reviews by version, country and topic, with alerts after each release.
Reporting Concerns
Report reviews that break Apple’s guidelines, such as spam or offensive content.
Theme Analysis
Group reviews into themes such as crashes, pricing and usability to show what matters most.
Product Feedback Reports
Monthly insight reports for product, engineering and support teams.
Platform rules
How App Store reviews work
Apple controls how and when users can be asked for ratings. Using its tools well is the most reliable way to improve your App Store rating.
- Developers can respond publicly to reviews in App Store Connect
- Apple’s rating prompt appears only a limited number of times a year
- You can choose to reset your summary rating with a new version
- Incentivized or manipulated ratings break Apple’s rules
Our review standards
- We never write, buy or swap reviews
- We never reward users for positive ratings
- We never try to remove genuine reviews just because they are negative
- We report only reviews that break App Store guidelines
Why this matters: App Store detects and penalizes review manipulation. Honest reviews and good replies are what last.
Our process
How our App Store review management works
01
Audit
Review your App Store profile, ratings, review history and competitors.
02
Respond
Reply to new and outstanding reviews and report any that break App Store guidelines.
03
Grow
Build a steady flow of genuine reviews in line with App Store rules.
04
Report
Track rating, volume, sentiment and response times, reported monthly.
FAQ
App Store Review Management FAQs
How do I manage App Store reviews?
Use App Store Connect to read and respond to reviews, monitor ratings by version and country, and report reviews that break Apple’s guidelines. We manage this for you and share insights with your product team.
Can I reply to App Store reviews?
Yes. Developers can respond publicly to reviews in App Store Connect, and users may be notified of your reply. Helpful responses can lead users to update their rating.
How do I get more App Store ratings?
Use Apple’s in-app rating prompt after users complete something successfully. Apple limits how often the prompt appears, so timing matters. Never offer rewards for ratings.
Can I reset my App Store rating?
When you release a new version, you can choose to reset your summary rating. This can help after fixing major issues, but it also removes your existing rating history from the summary.
Do you also manage Google Play reviews?
Yes. Most apps need both. See our Google Play review management service.
How much does App Store review management cost?
Cost depends on your review volume, the number of locations, products or apps, and how much response and reporting support you need. After a free audit you receive a fixed-scope proposal.
Related Services
Google Play Review Management
Ratings and replies for Android apps.
Review Management
Our full review management service across every platform.
Social Media Reputation
Listening, community and crisis management on social.
Free App Store review audit
See how people see you on App Store
Get a complimentary review of your App Store ratings, reviews and responses, with clear priorities, from a senior strategist.