Thumbtack Review Management
Thumbtack review management and contractor reputation management
We help local pros and contractors manage Thumbtack reviews: collecting reviews from past customers, replying to every review, optimizing your profile and building the reputation that wins more hires.
- Thumbtack review management services
- Past customer review requests
- Review replies
- Profile optimization
- Rating monitoring
- Contractor reputation management
Engagement includes
- Audit of your Thumbtack profile, ratings and reviews
- Response playbook written in your brand voice
- Ongoing replies to new and past reviews
- Review requests that follow Thumbtack rules
- Monthly rating, volume and sentiment report
Free audit first: see how your Thumbtack presence looks before you commit to anything.
What we do
Manage Thumbtack reviews
Customers on Thumbtack compare pros side by side. Your rating, number of reviews and replies often decide who gets hired.
Review Requests
Ask past customers, including those you served before joining Thumbtack, to review you using Thumbtack’s review request link.
Review Replies
Friendly, professional replies that show customers how you communicate.
Profile Optimization
Complete your Thumbtack profile with services, photos, credentials, pricing details and FAQs.
Reporting Guideline Breaches
Report reviews that break Thumbtack’s guidelines and follow each case.
Rating Monitoring
Track your rating, review count and how you compare with other pros in your area.
Contractor Reputation Management
Extend the same care to Google, Yelp, Angi and Houzz, so your reputation is consistent everywhere.
Platform rules
How Thumbtack reviews work
Thumbtack reviews come from customers who hired you, and pros can also invite past customers to review them. Strong ratings and review counts help you stand out when customers compare pros.
- Pros can request reviews from past customers
- Reviews and ratings appear on your Thumbtack profile
- Pros can reply to reviews publicly
- Reviews that break Thumbtack guidelines can be reported
Our review standards
- We never write, buy or swap reviews
- We never reward customers for positive ratings
- We never try to remove genuine reviews just because they are negative
- We report only reviews that break Thumbtack guidelines
Why this matters: Thumbtack detects and penalizes review manipulation. Honest reviews and good replies are what last.
Our process
How our Thumbtack review management works
01
Audit
Review your Thumbtack profile, ratings, review history and competitors.
02
Respond
Reply to new and outstanding reviews and report any that break Thumbtack guidelines.
03
Grow
Build a steady flow of genuine reviews in line with Thumbtack rules.
04
Report
Track rating, volume, sentiment and response times, reported monthly.
FAQ
Thumbtack Review Management FAQs
How do I get more Thumbtack reviews?
Send Thumbtack’s review request link to recent and past customers after completing a job. Ask every customer, and never offer rewards for reviews.
Can I manage Thumbtack reviews myself?
Yes, but it takes time to request reviews, reply and monitor consistently. We handle the process so you can focus on the work.
Can negative Thumbtack reviews be removed?
Thumbtack may remove reviews that break its guidelines. We report those and reply professionally to genuine feedback.
What is contractor reputation management?
Contractor reputation management protects how a trades or home service business looks online, covering reviews, profiles and search results across platforms such as Thumbtack, Google, Yelp, Angi and Houzz.
Does my Thumbtack rating affect how many jobs I win?
Customers compare pros by rating, number of reviews and profile quality, so a stronger profile can help you win more hires.
How much does Thumbtack review management cost?
Cost depends on your review volume, the number of locations, products or apps, and how much response and reporting support you need. After a free audit you receive a fixed-scope proposal.
Related Services
Free Thumbtack review audit
See how people see you on Thumbtack
Get a complimentary review of your Thumbtack ratings, reviews and responses, with clear priorities, from a senior strategist.