Trustpilot Review Management
Trustpilot review management that builds real trust
ORM Discovery provides Trustpilot review management and Trustpilot reputation management for businesses of every size. We claim and optimize your profile, reply to every review, invite genuine customers and report reviews that break Trustpilot’s guidelines.
- Profile claim & optimization
- Review replies in your voice
- Customer review invitations
- Reporting guideline breaches
- TrustScore monitoring
- Monthly sentiment reports
Engagement includes
- Audit of your Trustpilot profile, ratings and reviews
- Response playbook written in your brand voice
- Ongoing replies to new and past reviews
- Review requests that follow Trustpilot rules
- Monthly rating, volume and sentiment report
Free audit first: see how your Trustpilot presence looks before you commit to anything.
What we do
Complete Trustpilot reputation management
Your TrustScore is often the first thing a new customer checks. We manage every part of it, from the profile to the replies to the steady flow of new reviews.
Profile Setup & Optimization
Claim your free Trustpilot business profile, complete your company details and categories, and connect the right domain and locations.
Review Responses
Thoughtful, on-brand replies to positive and negative reviews, so readers see a business that listens and fixes problems.
Reporting Guideline Breaches
We flag reviews that break Trustpilot’s guidelines, such as reviews not based on a genuine experience or containing personal information.
Review Invitations
Set up invitations so every customer gets a fair chance to review you, in line with Trustpilot’s rules on unbiased invitations.
TrustScore Monitoring
Track your TrustScore, star rating, review volume and reply rate, with alerts when something needs attention.
Insight Reports
Turn review themes into clear actions for your product, support and delivery teams.
Platform rules
How Trustpilot reviews work
Trustpilot is an open platform: anyone with a genuine experience can review you, whether or not you invited them. Success comes from good experiences, fair invitations and good replies.
- Your TrustScore gives more weight to recent reviews
- Businesses can reply publicly to any review
- Reviews that break the guidelines can be reported
- Invitations must go to all customers, not only happy ones
Our review standards
- We never write, buy or swap reviews
- We never reward customers for positive ratings
- We never try to remove genuine reviews just because they are negative
- We report only reviews that break Trustpilot guidelines
Why this matters: Trustpilot detects and penalizes review manipulation. Honest reviews and good replies are what last.
Our process
How our Trustpilot review management works
01
Audit
Review your Trustpilot profile, ratings, review history and competitors.
02
Respond
Reply to new and outstanding reviews and report any that break Trustpilot guidelines.
03
Grow
Build a steady flow of genuine reviews in line with Trustpilot rules.
04
Report
Track rating, volume, sentiment and response times, reported monthly.
FAQ
Trustpilot Review Management FAQs
What is Trustpilot review management?
Trustpilot review management covers everything that shapes your Trustpilot profile: claiming and optimizing it, replying to reviews, inviting customers to review you, reporting reviews that break the rules, and tracking your TrustScore over time.
Can you remove negative Trustpilot reviews?
Trustpilot does not remove reviews just because they are negative. We report reviews that break its guidelines, such as reviews that are not based on a genuine experience or that contain personal information, and reply professionally to the rest.
How can I contact Trustpilot support?
ORM Discovery is an independent agency and is not part of Trustpilot. For account or technical issues, use the support options in Trustpilot’s Help Center or your Trustpilot Business account. We handle the strategy, replies and reporting around those tools.
How do I improve my TrustScore?
Invite every customer to review you, reply to reviews promptly, fix the problems reviews reveal and keep a steady flow of new reviews. Recent reviews count more, so consistency matters more than one-off pushes.
Do I need a paid Trustpilot plan?
No. You can claim a free profile, reply to reviews and invite customers in more limited ways without paying. Paid plans add automation, integrations and widgets. We advise on whether a plan is worth it for your volume.
How much does Trustpilot review management cost?
Cost depends on your review volume, the number of locations, products or apps, and how much response and reporting support you need. After a free audit you receive a fixed-scope proposal.
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Free Trustpilot review audit
See how people see you on Trustpilot
Get a complimentary review of your Trustpilot ratings, reviews and responses, with clear priorities, from a senior strategist.