Amazon Review Management
Amazon review management that protects your listings
ORM Discovery provides Amazon review management for sellers and brands. We monitor every product review, report reviews that break Amazon’s rules, request reviews the compliant way and turn feedback into better listings and products.
- Product review monitoring
- Compliant review requests
- Reporting policy violations
- Seller feedback management
- Listing improvements from reviews
- Competitor review analysis
Engagement includes
- Audit of your Amazon profile, ratings and reviews
- Response playbook written in your brand voice
- Ongoing replies to new and past reviews
- Review requests that follow Amazon rules
- Monthly rating, volume and sentiment report
Free audit first: see how your Amazon presence looks before you commit to anything.
What we do
Amazon product review management
Reviews drive conversion on Amazon. Amazon’s rules are strict, and breaking them can cost you listings or your seller account. We help you manage Amazon reviews safely.
Review Monitoring
Track new product reviews and star ratings across your ASINs and marketplaces, with alerts for negative trends.
Compliant Review Requests
Use Amazon’s own tools, such as Request a Review and the Amazon Vine program where you are eligible, to grow genuine reviews.
Reporting Violations
We report reviews that break Amazon’s Community Guidelines, such as reviews about the seller or shipping rather than the product, with clear evidence.
Seller Feedback Management
Monitor seller feedback, respond where Amazon allows and request removal of feedback that breaks Amazon’s policies.
Listing Improvements
Turn recurring complaints into clearer titles, images, size guides and product fixes that prevent future negative reviews.
Competitor Review Analysis
Learn from competitor reviews to find gaps in your products and listings.
Platform rules
How Amazon reviews work
Amazon controls its review system closely. Sellers cannot write, buy or incentivize reviews, and Amazon actively removes reviews and penalizes accounts that break the rules.
- Only customers can review products, and verified purchases are labelled
- Sellers may not offer incentives or ask only for positive reviews
- Reviews that break the Community Guidelines can be reported
- Product reviews and seller feedback are separate systems
Our review standards
- We never write, buy or swap reviews
- We never reward customers for positive ratings
- We never try to remove genuine reviews just because they are negative
- We report only reviews that break Amazon guidelines
Why this matters: Amazon detects and penalizes review manipulation. Honest reviews and good replies are what last.
Our process
How our Amazon review management works
01
Audit
Review your Amazon profile, ratings, review history and competitors.
02
Respond
Reply to new and outstanding reviews and report any that break Amazon guidelines.
03
Grow
Build a steady flow of genuine reviews in line with Amazon rules.
04
Report
Track rating, volume, sentiment and response times, reported monthly.
FAQ
Amazon Review Management FAQs
How do I manage Amazon reviews?
Monitor your product reviews and seller feedback, request reviews using Amazon’s compliant tools, report reviews that break Amazon’s guidelines and use the feedback to improve your products and listings. We handle this across your catalog.
Can you remove negative Amazon reviews?
Amazon removes reviews only when they break its Community Guidelines. We identify and report those reviews with evidence. Genuine negative reviews stay, so the best response is to fix the issue and improve the listing.
Can I reply to Amazon product reviews?
Amazon does not currently offer sellers a public reply on product reviews, although you can respond publicly to seller feedback. Brand owners may have extra tools through Brand Registry, which we use where available.
How do I get more Amazon reviews?
Use the Request a Review button or automated requests, consider the Amazon Vine program if you are eligible, and deliver a product that meets expectations. Never offer refunds, discounts or gifts for reviews.
What is the difference between product reviews and seller feedback?
Product reviews are about the item and appear on its detail page. Seller feedback is about your service as a seller, such as delivery and communication. We manage both.
How much does Amazon review management cost?
Cost depends on your review volume, the number of locations, products or apps, and how much response and reporting support you need. After a free audit you receive a fixed-scope proposal.
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Free Amazon review audit
See how people see you on Amazon
Get a complimentary review of your Amazon ratings, reviews and responses, with clear priorities, from a senior strategist.