TrustRadius Review Management
TrustRadius review management for B2B technology
We help B2B software vendors with TrustRadius review monitoring, vendor responses, compliant review collection and profile optimization, so buyers find detailed, credible reviews of your product.
- TrustRadius review monitoring
- TrustRadius review response service
- Review collection campaigns
- Profile optimization
- Award & score tracking
- Competitor insights
Engagement includes
- Audit of your TrustRadius profile, ratings and reviews
- Response playbook written in your brand voice
- Ongoing replies to new and past reviews
- Review requests that follow TrustRadius rules
- Monthly rating, volume and sentiment report
Free audit first: see how your TrustRadius presence looks before you commit to anything.
What we do
TrustRadius review management services
TrustRadius is known for long, detailed reviews that technology buyers use during evaluation. Well-managed reviews give your sales team credible proof.
Review Monitoring
Alerts for every new TrustRadius review, plus tracking of your trScore and review volume.
Review Response Service
Thoughtful vendor responses that show buyers how you support customers.
Review Collection
Campaigns that invite customers to write detailed reviews, following TrustRadius rules on vendor-sourced reviews and incentives.
Profile Optimization
Complete your product profile with accurate features, screenshots, pricing and integrations.
Award Tracking
Track eligibility for TrustRadius awards such as Top Rated, which are based on review data.
Competitor Insights
Compare your reviews with competitors to sharpen messaging and product priorities.
Platform rules
How TrustRadius reviews work
TrustRadius verifies reviewers and publishes in-depth reviews. It is open about how reviews were collected, so buyers can judge the balance of what they read.
- Reviewers are verified before reviews are published
- Reviews are detailed and structured around real use
- Vendors can respond publicly to reviews
- Awards such as Top Rated are based on review data
Our review standards
- We never write, buy or swap reviews
- We never reward customers for positive ratings
- We never try to remove genuine reviews just because they are negative
- We report only reviews that break TrustRadius guidelines
Why this matters: TrustRadius detects and penalizes review manipulation. Honest reviews and good replies are what last.
Our process
How our TrustRadius review management works
01
Audit
Review your TrustRadius profile, ratings, review history and competitors.
02
Respond
Reply to new and outstanding reviews and report any that break TrustRadius guidelines.
03
Grow
Build a steady flow of genuine reviews in line with TrustRadius rules.
04
Report
Track rating, volume, sentiment and response times, reported monthly.
FAQ
TrustRadius Review Management FAQs
What is TrustRadius review monitoring?
TrustRadius review monitoring tracks new reviews, your trScore and review themes for your products, with alerts so your team can respond quickly.
What is a TrustRadius review response service?
It is a managed service where we write and post professional vendor responses to your TrustRadius reviews.
Can we invite customers to review us on TrustRadius?
Yes. Vendors can run review collection campaigns. Follow TrustRadius rules on incentives and disclosure, and never reward only positive reviews.
Can negative TrustRadius reviews be removed?
TrustRadius does not remove reviews just because they are critical. We flag reviews that appear to break its guidelines and help you respond to the rest.
Do you manage G2 and Capterra too?
Yes. Most B2B software companies need a consistent strategy across G2, Capterra, Software Advice and TrustRadius.
How much does TrustRadius review management cost?
Cost depends on your review volume, the number of locations, products or apps, and how much response and reporting support you need. After a free audit you receive a fixed-scope proposal.
Related Services
Capterra Review Management
Verified software reviews and vendor replies.
Software Advice Review Management
Listing and reviews on Software Advice.
Free TrustRadius review audit
See how people see you on TrustRadius
Get a complimentary review of your TrustRadius ratings, reviews and responses, with clear priorities, from a senior strategist.