Capterra Review Management
Capterra review management that helps buyers choose you
Capterra software reviews influence shortlists across hundreds of categories. We optimize your Capterra listing, collect genuine reviews, reply to every review and track how your Capterra reviews compare with competitors.
- Capterra listing optimization
- Customer review collection
- Vendor review responses
- Reporting guideline breaches
- Rating & category monitoring
- Competitor review insights
Engagement includes
- Audit of your Capterra profile, ratings and reviews
- Response playbook written in your brand voice
- Ongoing replies to new and past reviews
- Review requests that follow Capterra rules
- Monthly rating, volume and sentiment report
Free audit first: see how your Capterra presence looks before you commit to anything.
What we do
Capterra reviews management
Capterra is part of Gartner Digital Markets, alongside GetApp and Software Advice. Reviews you collect can appear across these sites, so good Capterra management can improve your visibility in several places at once.
Listing Optimization
Complete your Capterra profile with accurate features, pricing, integrations, screenshots and category placement.
Review Collection
Invite customers to share honest Capterra software reviews using Capterra’s own review collection tools.
Vendor Responses
Reply to reviews so prospective buyers see how you handle feedback and support customers.
Reporting Guideline Breaches
Flag reviews that may break Capterra’s guidelines, such as reviews from non-users or competitors.
Rating Monitoring
Track your overall rating, sub-ratings such as ease of use and value, and review volume over time.
Shortlist Insights
See how buyers compare you with competitors and use review themes to sharpen your messaging.
Platform rules
How Capterra reviews work
Capterra verifies reviewers and moderates reviews before they are published. Reviews include an overall rating plus ratings for areas such as ease of use, customer service and value for money.
- Reviewers are verified before reviews are published
- Reviews include detailed sub-ratings and pros and cons
- Reviews may be shared with GetApp and Software Advice
- Vendors can reply publicly to reviews
Our review standards
- We never write, buy or swap reviews
- We never reward customers for positive ratings
- We never try to remove genuine reviews just because they are negative
- We report only reviews that break Capterra guidelines
Why this matters: Capterra detects and penalizes review manipulation. Honest reviews and good replies are what last.
Our process
How our Capterra review management works
01
Audit
Review your Capterra profile, ratings, review history and competitors.
02
Respond
Reply to new and outstanding reviews and report any that break Capterra guidelines.
03
Grow
Build a steady flow of genuine reviews in line with Capterra rules.
04
Report
Track rating, volume, sentiment and response times, reported monthly.
FAQ
Capterra Review Management FAQs
What are Capterra reviews?
Capterra reviews are verified reviews of business software written by people who use it. They include star ratings, sub-ratings and written pros and cons, and they help buyers compare products.
Are Capterra reviews shared with other sites?
Capterra is part of Gartner Digital Markets with GetApp and Software Advice, and reviews can appear across these sites. That makes each genuine review more valuable.
Can you remove negative Capterra reviews?
Capterra does not remove reviews just because they are negative. We flag reviews that appear to break its guidelines and help you respond professionally to the rest.
How do I get more Capterra reviews?
Invite customers at good moments, such as after onboarding or a successful renewal, using Capterra’s review collection tools. Follow Capterra’s rules on incentives, and never reward only positive reviews.
Do reviews affect how I appear on Capterra?
Capterra lists products in several ways, including sponsored placements and review-based sorting. Strong, recent reviews help in review-based views and with every buyer who reads them.
How much does Capterra review management cost?
Cost depends on your review volume, the number of locations, products or apps, and how much response and reporting support you need. After a free audit you receive a fixed-scope proposal.
Related Services
Software Advice Review Management
Listing and reviews on Software Advice.
TrustRadius Review Management
Monitoring and responses on TrustRadius.
Free Capterra review audit
See how people see you on Capterra
Get a complimentary review of your Capterra ratings, reviews and responses, with clear priorities, from a senior strategist.