Yelp Review Management
Yelp reputation management done the right way
ORM Discovery helps you manage Yelp reviews within Yelp’s strict guidelines. We optimize your Yelp page, write public and private replies, report reviews that break Yelp’s rules and improve the experiences that lead to better reviews.
- Yelp page optimization
- Public & private review replies
- Reporting guideline breaches
- Recommended review monitoring
- Competitor benchmarking
- Experience improvement insights
Engagement includes
- Audit of your Yelp profile, ratings and reviews
- Response playbook written in your brand voice
- Ongoing replies to new and past reviews
- Experience fixes based on review themes
- Monthly rating, volume and sentiment report
Free audit first: see how your Yelp presence looks before you commit to anything.
What we do
Yelp reputation management services
Yelp works differently from other review sites. Businesses are asked not to request reviews, and Yelp’s software decides which reviews are recommended. Effective Yelp review management works with these rules, not around them.
Yelp Page Optimization
Claim and complete your Yelp business page with accurate details, photos, hours and specialties so customers see the full picture.
Public & Private Replies
Public replies show future customers how you handle feedback. Private messages let you resolve problems directly with the reviewer.
Reporting Guideline Breaches
We report reviews that break Yelp’s content guidelines, such as conflicts of interest, threats or reviews that are not about a real experience.
Recommended Review Monitoring
Track which reviews Yelp recommends and how your rating changes, so you understand what customers actually see.
Experience Insights
Find the patterns behind negative reviews and fix them at the source, the most reliable way to improve your Yelp rating.
Let Customers Know
Use Yelp-approved ways to show you are on Yelp, such as badges and signage, without asking for reviews.
Platform rules
How Yelp reviews work
Yelp protects its reviews more strictly than most platforms. Knowing its rules prevents costly mistakes, such as a consumer alert on your page.
- Yelp asks businesses not to solicit reviews from customers
- Recommendation software filters reviews it considers less reliable
- Advertising on Yelp does not change your reviews or rating
- Yelp may show consumer alerts after suspicious review activity
Our review standards
- We never ask or pay customers to review you on Yelp
- We never write, buy or swap reviews
- We never try to remove genuine reviews just because they are negative
- We report only reviews that break Yelp guidelines
Why this matters: Yelp detects and penalizes review manipulation. Honest reviews and good replies are what last.
Our process
How our Yelp review management works
01
Audit
Review your Yelp profile, ratings, review history and competitors.
02
Respond
Reply to new and outstanding reviews and report any that break Yelp guidelines.
03
Improve
Fix the experiences behind your reviews and let customers know you are on Yelp, without asking for reviews.
04
Report
Track rating, volume, sentiment and response times, reported monthly.
FAQ
Yelp Review Management FAQs
Can I ask customers to leave Yelp reviews?
No. Yelp asks businesses not to solicit reviews, including through emails, signs or incentives. You can let customers know you are on Yelp, but the decision to review should be theirs. We build your Yelp strategy around this rule.
Why are some of my Yelp reviews not recommended?
Yelp’s automated recommendation software filters reviews it considers less reliable, often from new or inactive users. These reviews are still visible in a separate section but do not count toward your rating.
Can you remove negative Yelp reviews?
Yelp only removes reviews that break its content guidelines. We report those with clear reasons. For genuine negative reviews, the best tools are a calm public reply, a private message and fixing the underlying problem.
Does advertising on Yelp improve my reviews?
No. Yelp states that advertising does not affect your reviews or how its recommendation software treats them. Ads can increase visibility, but they will not change your rating.
Should I reply to Yelp reviews publicly or privately?
Often both. A private message lets you resolve the problem with the customer. A short public reply shows future customers that you take feedback seriously.
How much does Yelp review management cost?
Cost depends on your review volume, the number of locations, products or apps, and how much response and reporting support you need. After a free audit you receive a fixed-scope proposal.
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Free Yelp review audit
See how people see you on Yelp
Get a complimentary review of your Yelp ratings, reviews and responses, with clear priorities, from a senior strategist.