Ecommerce Reputation Management
Ecommerce reputation management that turns visitors into buyers
Shoppers cannot touch your products, so they trust reviews. We help online stores manage product reviews, store ratings on Trustpilot and Google, marketplace feedback and the brand reputation that drives repeat sales.
- Ecommerce review management
- Product & store reviews
- Trustpilot & Google ratings
- Amazon & marketplace feedback
- Honest on-site social proof
- Brand reputation monitoring
Engagement includes
- Audit of product, store and marketplace reviews
- Post-purchase review request flows
- Replies to store and marketplace reviews
- Social proof recommendations for your site
- Monthly reputation report
Free audit first: see what shoppers see when they search for you, before you commit to anything.
What we do
Reputation management services for ecommerce brands
Each service is tailored to the platforms, rules and expectations of your industry, and delivered by senior specialists.
Product Reviews
Post-purchase review requests that collect genuine product reviews and photos.
Store Reviews
Store-level ratings on Trustpilot and Google that build trust with new shoppers.
Marketplace Feedback
Reviews and seller feedback on Amazon and other marketplaces, within their rules.
Review Replies
Helpful replies to complaints about delivery, sizing and returns.
On-Site Social Proof
Advice on showing reviews on product pages honestly, including negative ones.
Brand Monitoring
Track mentions on social media, Reddit and scam-warning sites, and respond quickly.
Platforms & rules
Where shoppers check online stores
Before buying from a store they do not know, shoppers check product reviews, store ratings and search results for words like scam or legit.
- Product reviews on your own site
- Trustpilot and Google store ratings
- Amazon and other marketplaces
- Social media, Reddit and scam-check sites
Our review standards
- We never write, buy or swap reviews
- We never reward customers only for positive ratings
- We never hide genuine negative reviews on your site
- We follow marketplace rules on review requests
Why this matters: the FTC bans fake reviews and certain review suppression practices, and marketplaces penalize sellers who manipulate ratings.
Our process
How our reputation program for ecommerce brands works
01
Audit
Review your ratings, reviews, profiles and search results across the platforms that matter for ecommerce brands.
02
Fix
Correct listings, respond to reviews and report content that breaks platform rules.
03
Grow
Build a steady flow of genuine reviews and positive, accurate content.
04
Protect
Monitor new mentions and report progress every month.
FAQ
Reputation management for ecommerce brands FAQs
What is ecommerce reputation management?
Ecommerce reputation management protects how an online store and its products are seen. It covers product reviews, store ratings, marketplace feedback, on-site social proof and brand monitoring.
How do online stores get more reviews?
Send a review request after delivery, once the customer has used the product. Ask every customer and never offer rewards only for positive reviews.
Should we show negative reviews on our site?
Yes. A mix of reviews looks more trustworthy than only five stars, and hiding negative reviews can break consumer protection rules.
What should we do about scam accusations online?
We investigate the source, respond where appropriate, report false content that breaks platform rules and build trusted store reviews that answer the question.
Do you manage Amazon reviews too?
Yes. See our Amazon review management service.
How much does reputation management for ecommerce brands cost?
Cost depends on the size of your organization, your review volume and whether search results need repair. After a free audit you receive a fixed-scope proposal, so you know the price before any work begins.
Related Services
Free reputation audit
See what shoppers see when they search for you
Get a complimentary review of your reviews, profiles and search results, with clear priorities, from a senior strategist.